The Socks

Where are the socks made?

Our collections of socks are designed in Perthshire at the foothills to The Highlands. The socks are made for us by a family run mill in the UK. 

What are the benefits of mohair socks?

Mohair wool is known as the ‘diamond fibre’ which means it is ultra strong. The socks are soft, but looked after well they will last for years. The angora goats, from which we obtain mohair wool, have to withstand extreme temperatures in their native South Africa climate and so mohair will keep your feet warm in winter and cool in summer. Mohair also has antibacterial properties which means the socks can be worn for several days without washing them and they don’t smell.  

What are the benefits of alpaca socks?

Alpacas are bred at great altitudes in the Peruvian highlands. They have to cope with temperatures ranging from -20℃ to 30+℃ in a day alone. The alpaca wool is very light weight and yet they hold high insulating properties. The socks are durable but incredibly soft, which makes for very comfortable feet. The fibres allow for breathability and moisture absorption from the skin.  


Where is the yarn from?

We like to support farmers in countries where the animals are native. We source mohair wool from South Africa, and alpaca wool from South America.


What size should I go for?

Our sizing table is shown below, and is applicable for men’s and women’s socks. The sizing is however quite flexible, so if you are at the top end of a size, the size above is likely to still fit you and you may choose to size up. 

Small Medium Large
 UK Shoe Size

4 - 7

8 - 10 11 - 13
European Shoe Size 36 - 40 41 - 46 46.5 - 49
US Men's Shoe Size 4.5 - 7.5 8 - 10.5 11 - 14
US Women's Shoe Size 6.5 - 9.5 10 - 12.5 13 - 14

 

Why is there nylon in the socks?

Nylon is added to the socks as it is required to give them some stretch. Neither the mohair or alpaca wools have any stretch, so nylon is needed to get the socks to cling to the feet. The proportion of nylon is lower for the slipper or bed socks, as they don’t need to cling in the same way as an everyday sock. 

Packaging


How will my socks be packaged?

If you order 1-2 pairs of socks then they will be wrapped in tissue and popped into one of our PAIRS paper envelopes which will fit through your letterbox. If you order 3+ pairs then they will be wrapped in tissue and dispatched in a PAIRS box, which fits through some letterboxes. 


How are the socks gift wrapped?

If you select a ‘gift wrap’ option then the socks will be beautifully wrapped in PAIRS tissue paper with ribbon and boxed in a PAIRS box. A gift card with your message will be included, and of course we will leave off price information. 


Can I recycle the packaging?

You can recycle all our packaging. It’s very important to us as a company that we minimise unnecessary packaging and that what we do use can be recycled. 

Orders and shipping


When will my order be dispatched?

Our warehouse is open Monday to Friday. We make every effort to dispatch all orders received by 2pm the same working day. Orders received at the weekend will be dispatched on Monday. 


Can I amend my order?

We work quickly to dispatch orders, however if you have made a mistake and you email us quickly at info@pairs-scotland.com then we may be able to amend it. 


Do you ship worldwide?

We do. Please see the table below for worldwide shipping options. 

Method
Speed
Price
Free Delivery
UK standard delivery
3-4 working days
£4
£70
UK special delivery
Next day by 1pm
£7.50
-
USA standard delivery
5-12 working days
$15
$150
USA priority delivery
2 working days
$30
-
EU standard delivery
7- 10 working days
€12
€120
EU priority
4 working days
€30
-
Rest of world standard
7 - 10 working days
£15
£150

 

How long will my order take?

The table below gives you an idea of how long your package will take. We are currently seeing shipping take longer in some instances due to the global pandemic. 


How can I track my order?

When your socks are dispatched you will receive an email from us to notify you that they have been dispatched and giving you tracking information. 

Returns


Do you accept returns?

We will refund the full value of any products purchased, provided the conditions below are met:

1) You are able to return the products in question to us within 14 days of receipt of your order.

2) Unless faulty, your items are returned to us in a resalable condition. This means unworn, in the same condition you received them and with any labels and packaging intact. Please note that unfortunately, we will not be able to refund the cost of postage, either of your original order or the return.


What is the process for returns?

Please email info@pairs-scotland.com to notify us of your return. Please package your unworn socks in their original packaging and send with your order number and contact details to:  PAIRS Scotland, Commands, Bleasdale Court, 9 South Ave, Glasgow, Clydebank G81 2LE. 

Customer care


How can I contact customer care?

You can either email us at info@pairs-scotland.com or if you would rather talk to us please call us on 0333 090 2597. 


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